Visualizing Benefits of Case Management Software Using Utility Effect Chains

Labor shortages lead to crucial investment decisions, such as selecting software supporting work processes. The healthcare sector stands out because of additional restructuring due demographic changes. This is particularly true for the care sector; hence, customized case management (CMSW) solutions professionals are being developed. In an increasingly profit-oriented system, sustainability, cost-effectiveness and quantification benefits investments play a major role. We analyzed research dealing with and, additionally, interviewed managers who use recently developed CMSW within study. used utility effect chains visualize quantify gathered information system (IS) along in Germany. findings show that from need be seen more holistically. Utility can serve helpful instrument visualization indirect healthcare. most significant were found various cost savings each participating stakeholders, reduction redundant entries patient data prevention cost-intensive revolving door cases. Additionally, insight into records reduces time-consuming communication among health experts family caregivers.